Christopher Parsley
510 George Street
Sioux City, Iowa 51103
Home Phone (712) 258-6083
Cell Phone (712) 204-4656
Email: cparsley1@hotmail.com

 

A dependable, hardworking team player with 7+ years of expertise as a customer service/sales associate. Learns new jobs quickly and achieves consistent results. Skilled in the use of various computer programs and office equipment. Excells in multi-tasking and leading in a results driven environment with a focus in meeting and exceeding expectations daily.

 

 

2008- Current Stream Global Services, AppleCare Service Professional – Sergeant Bluff, Iowa

 

Top 10 stack rank first month on the floor.

Exceptional attendance while at Stream.

Perfect CSATs first month of the floor (10+), and continually consistant high quality marks.

 

2007-2008 CMP Communications, Inc. High-Value Service Professional – Sioux City, Iowa

 

Organized, routed and handled training in a virtual environment, training representatives as needed via Centra and other on line channels to deliver training to the remote representatives whenever it was needed per direction of client.

Drew up training documents, classes, and “homework” assignments to be done by next class session to further facilitate knowledge in clients application.

Handled inbound phone calls for both customer service and sales opportunities via directed queues and channels.

Strong math and communication skills which are necessary to preform quick calculations and provide exceptional customer service on a daily basis.

Provide daily operational support for the company in scheduling call times for employees to handle Circuit City call queues.

2005-2007 Qwest Communications, Consumer Support Professional – Sioux City, Iowa

 

Handled inbound phone calls for both customer service and sales opportunities via directed queues and channels.

Strong math and communication skills which are necessary to preform quick calculations and provide exceptional customer service on a daily basis.

Was a team mentor and trainer for helping new and current employees with the day to day operations of Qwest Communications.
Led new hire classes through their "Academy Bay" time, transitioning from classroom study to on the floor environment.

Received Club and other performance based awards for exceptional service and performance while at Qwest.

2004-2005 Self Employment - Sioux City, Iowa

 

Handled, directed, and processed on line contracts, scheduling and executing on said contracts, and fulfilling them to completion.

Managed multiple websites, including but not limited to arranging for advertising, content, distribution and promotion of said websites.

Coordinated marketing programs between on line and off-line partners to resolution of all parties involved.

2001-2004 MCI WorldCom, Customer Service and Sales Associate - Sergeant Bluff, Iowa

 

Handled inbound phone calls for both customer service duties and sales opportunities via directed 800 # channels.

Strong math skills necessary to do quick calculations were performed on a daily basis.

Received numerous awards for performance at duties, including Ovation! and Club! awards for excellence in the position.

Was a team builder/mentor molding and/or helping new employees into the framework of the position.

2000-2001 Dominoes Pizza, Delivery Agent - Sioux City, Iowa

 

Delivered product upon order being made by customer in the Sioux City area.

Excelled in customer service duties, including interactions face to face and over the telephone.

Routed sales calls to appropriate delivery agents for quick dispatch and resolution.

Strong math skills necessary to do quick calculations performed needed for the position.

1998-2000 Manpower Services, Temporary Agency Employee - Sioux City, Iowa

 

Sales Associate, Gateway Computers - Position detailed researching clients’ account, making corrections as needed and providing support to lead associate of the account resulting in the resolution of the issue on the account.

Business Associate, Gateway Computers - Position required research and finding business accounts, and routing them for appropriate follow-up and resolution.

Other duties during Manpower employment including web page design, computer and office work, technical support and other business duties.

1994-1996 FB&A Incorporated, Sales Associate - Sioux City, Iowa

 

Entered orders given by customers and followed up with orders all the way to completion.

Dealt with cash in payment received for order made and processed currency according to company policy.

Interacted with customers in a face to face environment, maintaining good customer relations during entire transaction.

Trained new hires on necessary functions of the job.

 

1996-1998 Grandview College - Des Moines, Iowa

1992-1996 West High School - Sioux City, Iowa